Refund policy

At Bin Ridwan, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.

Returns
We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return:
• The item must be unused and in its original condition
• Tags and original packaging must be included
• Proof of purchase or order confirmation is required

To request a return, please contact us at:
info@binridwan.com

Once your return request is approved, we will provide return instructions.

Non-Returnable Items
Certain items cannot be returned, including:
• Personalized or custom-made products
• Beauty and personal care items
• Gift cards
• Sale or clearance items

Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue promptly.

Exchanges
If you would like a different item, we recommend placing a new order after your return request has been approved.

Refunds
Once we receive and inspect your return, we will notify you regarding approval of your refund.

Approved refunds are processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or bank.

European Union Customers
If your order is shipped to the European Union, you may cancel or return your order within 14 days in accordance with local consumer protection laws.

Contact Us
For any questions regarding returns or refunds, contact:
info@binridwan.com